Promoting the Cloth Diaper Industry

2011 RDIA Cloth Diaper Business Conference

What I Wish I'd Known about Customer Service 
Stories of business lessons learned
Tuesday, September 27, 3:45 - 5:00PM

Join this panel presentation to hear stories of customer service lessons learned and to share stories of your own.
  • What customer service lessons have you learned the hard way? 
  • What sage advice did other business owners give you when you started out? 
  • What is the one customer service experience that changed your whole approach? 

The means of customer service may have changed a lot since the advent of the internet, but the core values remain the same.

The RDIA Code of Ethics says that members agree "to abide by best business practices . . . in providing the best possible customer service," so we’re revisiting our popular storytelling format to share what we’ve learned. As long as we keep learning lessons, we will continue to share stories with others in our industry.

Lori Taylor

Fuzbaby (RDIA member, Artisan Manufacturer)
Director of Communications, Founder, and former board member, RDIA

Lori Taylor (Fuzbaby and Firefly Diapers) has been in business long enough to see customer service move from phone to email, though she still enjoys talking to customers personally. 

In her Before Diapers life, she was a reference archivist at the Smithsonian Institution, and before that she worked at a public library. Listening skills developed in one place are all transferable to the others.

Lori Taylor
Fuzbaby elemental cloth diapers

Real Diaper Industry Association is a 501(c)(6) nonprofit advancing, networking and promoting the cloth diaper industry.
Contact info @ realdiaperindustry . org

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